Notes from the workshop

A practical guide: what AI customer service does today, what it costs (it starts free), and a no-developer path to going live on chat and voice.

Keep every candidate moving — role questions, application status, first-pass screening, scheduling — grounded in your real roles, with handoff to your recruiters.

Take the routine front-desk load — logistics and appointments, 24/7 — while every clinical question is handed to your staff, by design.

Every unanswered "do you have a room this weekend?" is a booking that may not come back. How an AI front desk answers and books around the clock — grounded in your own rooms and rates.

Answering questions is table stakes. The leap is letting the assistant do the thing — book, reschedule, check a status — safely, inside your systems.

Generic chatbots sound confident and get the details wrong. Grounding is what separates a helpful business assistant from a liability — here's what it means and why it matters.

One multi-tenant engine that grounds in your knowledge, acts through your systems, and talks to customers on web and the phone.